Privacy Policy

1. Information We Collect

At Santa Ana Plumbing Pros (headquartered at 92701, Santa Ana, CA), we respect your personal privacy. When you request a plumbing estimate, call our emergency dispatch line, or fill out our online contact form, we collect information you provide including your name, telephone number, service address (including Santa Ana neighborhood and zip code), and email address.

2. How We Use Your Information

We use your contact and service details strictly to:

• Dispatch licensed plumbing technicians and estimate arrival times to your location in Santa Ana, CA.
• Provide upfront written estimates, invoices, and project completion reports.
• Communicate regarding ongoing plumbing warranties, follow-up inspections, or permit sign-offs with the City of Santa Ana.
• Comply with applicable California state regulations and plumbing contractor licensing standards.

3. Zero Data Sale Guarantee & Third-Party Policy

We never sell, rent, or trade your personal information to third parties, data brokers, or marketing affiliates. Your information is accessed exclusively by our licensed team members and direct technical dispatchers.

4. California Consumer Privacy Act (CCPA) Rights

As a California consumer, under the CCPA you have the right to:

• Request disclosure of what personal information we collect and process.
• Request deletion of any personal information collected from you.
• Direct that your information not be sold or shared (we do not sell personal data).
• Be free from discrimination for exercising any of your consumer privacy rights.

5. Security of Your Information

We employ industry-standard encryption protocols (SSL/TLS) across our entire website and internal dispatch software to safeguard your customer records and payment information.

6. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy or wish to exercise your CCPA rights, please contact our central office: